# Yardi Specialist

**Location:** San Francisco, CA  
**Job Type:** Full-time  
**Onsite**  
**Level:** Mid, Senior Level  
**Experience:** 5+ years

**The John Stewart Company** is a full-service housing management, development, and consulting organization that began in 1978. The **Yardi Specialist** is responsible for support, initial input, training, and data integrity in Yardi for assigned properties, requiring strong communication skills and a competent command of spreadsheet software.

## Responsibilities

- Provide oversight and training of the Yardi system
- Ensure data is correctly maintained in Yardi for assigned locations
- Evaluate and test new modules and functionality for implementation and rollout
- Troubleshoot Yardi application issues
- Coordinate system corrections with Yardi technical support as needed
- Mentor, train, and support team members
- Represent Property Management team on implementation projects that impact PM Staff such as RentCafe and property websites
- Support the setup of new properties in Yardi, including the conversion of existing properties from other software systems (Boston Post)
- Assist with the setup and utilization of RentCafé and property websites via Yardi
- Train staff on the utilization of RentCafe
- Travel to new properties as assigned and enter initial move-ins and tenant data
- Enter and post payments to support property conversions and lease-ups until such time as onsite staff is proficient in the tasks
- Provide in-person training with onsite teams on move-in processing and rent posting in Yardi
- Review occupancy and delinquency reports for assigned properties before month-end closing to ensure accuracy and time for corrections if needed
- Provide recommendations for supporting the Yardi application
- Provide recommendations regarding property and accounting staff training
- Assist with tickets on the Yardi Support Help Desk as requested
- Assist with customer response efforts on Zendesk to JSCo staff as requested by the Yardi Systems Manager or Assistant Vice President of Systems and Technology
- Ensure that Property Management teams at assigned properties are successfully trained on Yardi for move-ins, payment entry, and posting of payments
- Ensure that the first month’s reports for assigned properties accurately reflect all move-ins, charges, and payments
- Assist with special projects as assigned by the Vice President of Property Management
- Make recommendations to improve the Yardi system utilization
- Collaborate with the Yardi Systems Manager and Assistant Vice President of Systems and Technology for successful onboarding of new properties and software conversion of existing properties

## Qualification

### Required
- Understanding of the Yardi property management software and affordable housing property management
- Strong communication skills
- Competent command of spreadsheet software (Excel)
- Demonstrated training and/or customer support experience
- Ability to work within a team structure and accept and use input from others
- Ability to travel to assigned sites to provide in-person training and support
- Working knowledge of accounting principles, accounting, AP and affordable housing property management programs, policies, and procedures
- Strong time, organizational, accuracy and project management skills
- Ability to effectively assist and support others while contributing to the team's success
- Ability to read, understand and effectively communicate complex technical information and ideas in writing to non-technical staff
- Ability to listen to, understand and speak so others can understand ideas and information presented verbally
- Strong Computer Application and Software Skills in various accounting software systems, Yardi, Boston Post, and Microsoft Office programs such as WORD, EXCEL, and OUTLOOK
- Discovery or anticipate problems and use independent judgment and decision making to solve any problems
- Must have a valid California State Driver's License and access to a vehicle for travel to sites
- Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions
- At least three years' Yardi system experience
- Five years' experience in multifamily housing

## Benefits

- Medical, dental, and vision care; preventative medical care paid at 100%.
- Vacation leave of up to ten days per year in the first year.
- Up to 80 hours of sick time per year.
- Flexible Spending Accounts for Health Care and Dependent Care.
- Company paid Life AD&D Long Term Disability.
- Free, confidential counseling through our Employee Assistance Program.
- Commuter benefit program.
- Discounts for AT&T and ClassPass.
- $100 annual Wellness Reimbursement.
- Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).