Yardi Specialist

Location: San Francisco, CA
Job Type: Full-time
Onsite
Level: Mid, Senior Level
Experience: 5+ years

The John Stewart Company is a full-service housing management, development, and consulting organization that began in 1978. The Yardi Specialist is responsible for support, initial input, training, and data integrity in Yardi for assigned properties, requiring strong communication skills and a competent command of spreadsheet software.

Responsibilities

• Provide oversight and training of the Yardi system
• Ensure data is correctly maintained in Yardi for assigned locations
• Evaluate and test new modules and functionality for implementation and rollout
• Troubleshoot Yardi application issues
• Coordinate system corrections with Yardi technical support as needed
• Mentor, train, and support team members
• Represent Property Management team on implementation projects that impact PM Staff such as RentCafe and property websites
• Support the setup of new properties in Yardi, including the conversion of existing properties from other software systems (Boston Post)
• Assist with the setup and utilization of RentCafé and property websites via Yardi
• Train staff on the utilization of RentCafe
• Travel to new properties as assigned and enter initial move-ins and tenant data
• Enter and post payments to support property conversions and lease-ups until such time as onsite staff is proficient in the tasks
• Provide in-person training with onsite teams on move-in processing and rent posting in Yardi
• Review occupancy and delinquency reports for assigned properties before month-end closing to ensure accuracy and time for corrections if needed
• Provide recommendations for supporting the Yardi application
• Provide recommendations regarding property and accounting staff training
• Assist with tickets on the Yardi Support Help Desk as requested
• Assist with customer response efforts on Zendesk to JSCo staff as requested by the Yardi Systems Manager or Assistant Vice President of Systems and Technology
• Ensure that Property Management teams at assigned properties are successfully trained on Yardi for move-ins, payment entry, and posting of payments
• Ensure that the first month’s reports for assigned properties accurately reflect all move-ins, charges, and payments
• Assist with special projects as assigned by the Vice President of Property Management
• Make recommendations to improve the Yardi system utilization
• Collaborate with the Yardi Systems Manager and Assistant Vice President of Systems and Technology for successful onboarding of new properties and software conversion of existing properties

Qualification

Required

• Understanding of the Yardi property management software and affordable housing property management
• Strong communication skills
• Competent command of spreadsheet software (Excel)
• Demonstrated training and/or customer support experience
• Ability to work within a team structure and accept and use input from others
• Ability to travel to assigned sites to provide in-person training and support
• Working knowledge of accounting principles, accounting, AP and affordable housing property management programs, policies, and procedures
• Strong time, organizational, accuracy and project management skills
• Ability to effectively assist and support others while contributing to the team's success
• Ability to read, understand and effectively communicate complex technical information and ideas in writing to non-technical staff
• Ability to listen to, understand and speak so others can understand ideas and information presented verbally
• Strong Computer Application and Software Skills in various accounting software systems, Yardi, Boston Post, and Microsoft Office programs such as WORD, EXCEL, and OUTLOOK
• Discovery or anticipate problems and use independent judgment and decision making to solve any problems
• Must have a valid California State Driver's License and access to a vehicle for travel to sites
• Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions
• At least three years' Yardi system experience
• Five years' experience in multifamily housing

Benefits

• Medical, dental, and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).